Terms of Use and Sale

The Goldoco service is published and operated by MerciMedic, a French company whose registered office is at 102 avenue des Champs-Élysées, 75008 Paris, France (SIRET 952 361 442 00017) (“we”). You contract with MerciMedic. Contact: contact@goldoco.com.

Goldoco is an online directory and “Book of Gratitude” allowing patients to leave thanks to their doctor, and enabling healthcare professionals to claim, enrich and enhance their public profile. Paid subscriptions (Signature, Signature Pro) grant access to additional features described on the Pricing page.

Continued use of the service constitutes acceptance of these terms. You declare that you are of legal age and, where applicable, have the authority to bind the organization you represent. You agree to provide accurate information and keep it up to date, and are responsible for the confidentiality of your credentials.

It is in particular prohibited to use the service for:

• any unlawful use or use contrary to medical ethics;
• fraud, spam, publishing false testimonials or identity theft;
• infringement of third-party intellectual property rights;
• any attack on the security of the service (malware, penetration testing, mass data extraction).

MerciMedic retains ownership of the service, its software, its documentation and its trademark. You are granted a limited, non-exclusive and non-transferable right of use, within the scope of the plan subscribed to. Any reverse engineering, resale or redistribution is prohibited. For the content you publish, you grant us a limited license to host and distribute it, strictly necessary to provide the service.

The service is provided “as is”. We do not guarantee uninterrupted or error-free operation. To the extent permitted by law, any implied warranty (merchantability, fitness for a particular purpose) is excluded.

Subscriptions are monthly, with no commitment, and are automatically renewed until cancelled. Prices shown on the Pricing page are exclusive of applicable taxes, which are calculated at the time of payment.

Payments are processed by Stripe, our payment provider. No card data is stored by Goldoco. Applicable taxes (VAT) are calculated and collected at the time of payment, and an invoice is sent by e-mail after each billing cycle. The terms applicable to payment processing are available here: Stripe Terms.

If you subscribe as a consumer in the European Union or the European Economic Area, you have a statutory 14-day period to exercise your right of withdrawal, without reason or penalty, by writing to contact@goldoco.com. By requesting immediate access to the digital service, you waive this right for the period already used, in accordance with Article L.221-28 of the French Consumer Code. Refund terms are detailed on our Refund.

You may cancel your subscription at any time; access remains open until the end of the period already paid for. We may suspend or terminate access in the event of a material breach, non-payment, risk of fraud or security, or repeated violations of these terms. At the end of access, account data may be exported on request for 30 days, then deleted or anonymized.

Our overall liability is limited to the amounts paid during the 12 months preceding the event giving rise to liability. Indirect damages (loss of profits, data, or reputation) are excluded. No limitation applies in the event of fraud, personal injury or death.

These terms are governed by French law. Any dispute falls under the jurisdiction of the French courts, subject to mandatory consumer-protection provisions.

Goldoco is accessible from many countries and published in several languages. The service is published from France. By subscribing, you confirm that your use complies with the rules applicable in your country of residence. Applicable taxes (VAT or equivalent) are calculated based on your place of residence at the time of payment.

Consumers living in the European Union or the European Economic Area have the 14-day right of withdrawal set out in section 8. Outside these areas, that statutory right does not necessarily apply; our 30-day money-back guarantee nonetheless applies to them on the same terms. The choice of French law does not deprive you of the mandatory protections granted by the law of the country where you live.